Dive UK Hurghada Terms and Conditions

Safety and conduct

We put your safety and welfare above everything. We are proud of our record of zero incidents and continue to work towards maintaining it.

• You must stay within your certification limits. We do not allow decompression dives unless planned in advance.
• Follow your instructor’s professional instructions at all times. We may end a dive or cancel a booking without a refund if unsafe behaviour puts you, our staff or other customers at risk.
• If we believe you are under the influence of drugs or alcohol, we may cancel your booking without a refund.
• We treat our customers and staff with the utmost respect, and we ask for the same in return. We do not tolerate rude or aggressive behaviour. If you have a concern, please speak to us and we will do our very best to resolve it.

Currents, wind, sea conditions and instructions from the Red Sea authorities may affect diving. We cannot control these conditions. Details below if this happens.

Insurance and your responsibilities

You are responsible for arranging adequate insurance for loss, injury and medical emergencies. Most travel insurance covers scuba diving only to a specified depth. Check your policy’s depth limits, conditions and claims process.

We also recommend specific diving insurance. Our staff use DAN insurance, which we recommend based on our experience. Tell your instructor about your policy and keep a copy with you.

You are not covered under Dive UK Hurghada’s insurance, and we cannot be held responsible for injury or loss. It is your responsibility to ensure your policy covers your needs.

Dive UK Hurghada payment terms and conditions

A non-refundable deposit confirms your booking. It forms part of your total price, rather than an extra charge.

• Daily diving: the deposit is £50 per person.
• All courses: the deposit is £200 per person. For PADI courses, it includes eLearning sent with instructions via WhatsApp. Divemaster equipment and eLearning cost extra.
• Deposit payments: pay in GBP by UK bank transfer or Wise. We do not accept cards or PayPal.
• Balance: pay in cash on the first morning of your activity, unless we have agreed a separate payment plan.

Cash balances should be paid in GBP. We also accept euros and US dollars at our exchange rate on the day.

Diving holidays, other services and excursions have their own payment terms, which we confirm when you book. All diving holiday packages have payment plans. Other bookings may also have scheduled payments.

We discuss and agree any payment plan at the time of booking. You must make each payment on time and in full. Missed payments may result in cancellation without a refund.

Dive UK Hurghada cancellation terms and conditions

If we cancel your trip

If we cancel because of weather or any other reason, we offer a full refund, a change to another date at no extra charge, or shore dives. We will tell you about closures as soon as we know.

If you cancel or change your booking

If you cancel, all money paid up to that date is non-refundable. Deposits are non-refundable.

We consider booking transfers individually. Transfers depend on availability, our schedule and existing bookings. An administration fee of £25–£50 and strict time limits apply. Contact us to confirm the deadline and fee for your booking. We will do our best to help, but cannot guarantee a transfer.

• Diving packages: discounted packages must run on consecutive days unless agreed otherwise. Changing a day to take time off may mean a supplement or losing the payment for that day.
• Diving holidays: booked accommodation is non-transferable, and payments for it will be lost.
• Insurance claims: if you have paid in full, we provide invoices and receipts free of charge to help with a claim. If you have not paid in full, an administration fee of £50 may apply.

Dive UK Hurghada PADI course terms and conditions

Our courses have a maximum of two students per instructor. Families who would like to learn together can have up to four family members per instructor.

We deliver all courses to PADI standards. We only certify students who meet every requirement. Safety comes first, and we give you care and attention as you learn.

If you choose not to continue a course, payments are not refundable. We may agree to transfer them to another service, but only if it fits our operation.

Course training follows a required sequence and an agreed timetable. If you miss a session, catching up may involve extra fees or time outside your instructor’s normal working hours. This is not always possible, and we cannot hold back other students.

We do not rush your learning. Finish times depend on your progress. Extra training days cost £120 per person, per day.

If your instructor has already completed two dives that day, one additional catch-up dive costs £70 per person.

Rental equipment: care, damage and loss

We maintain and service rental equipment according to the manufacturer’s recommendations. Before first use, we sterilise regulator mouthpieces. We take pride in our equipment and ask you to look after it too.

Wash rental equipment thoroughly at the end of each day to prevent saltwater corrosion. Your instructor will explain how. Keep equipment away from sand.

We check mouthpieces before and after use. A bitten mouthpiece costs £15 to replace.

You must pay for damage or loss you cause on the day it happens or is noticed. Damage charges are:

• Regulators: £100–£500 per set.
• BCD: £100–£400 per BCD.
• Dive computer: £200–£450 per computer.

We may inspect equipment at any time during the hire period and withdraw its use if necessary.